1. Introduction
Welcome to Sylmart. We respect your privacy and are committed to protecting and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse products, place orders, create an account, or communicate with us.
Website: https://sylmartbd.com
By using our website, you acknowledge the data practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you use our website or services:
Personal and Contact Information
- Full name
- Phone number
- Email address
- Billing and delivery address
Order Information
- Products purchased
- Order details and transaction history
- Delivery instructions
- Order status and customer support communications
Account Information
If you create an account, we may store your account details and login-related information.
You can also place an order through Guest Checkout without creating an account.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website interactions
- Cookies and similar technologies
3. How We Use Your Information
We use collected information to:
- Process and confirm orders.
- Arrange product delivery.
- Contact customers regarding orders.
- Respond to questions and support requests.
- Maintain customer accounts.
- Improve website performance and shopping experience.
- Detect suspicious activity and protect website security.
- Share occasional product offers and updates.
- Meet applicable legal and administrative requirements.
We aim to collect and use only the information reasonably necessary for these purposes.
4. Orders, Payments and Delivery
Sylmart currently offers Cash on Delivery (COD).
We collect the information necessary to confirm, prepare, and deliver customer orders.
For local deliveries, our own delivery personnel may receive relevant customer information.
For nationwide deliveries, necessary details may be shared with third-party logistics and courier partners.
This information may include:
- Customer name
- Contact number
- Delivery address
- Order details
- Delivery instructions
- Amount payable upon delivery
We share information for legitimate order fulfillment and delivery purposes.
5. Cookies and Website Technologies
Sylmart uses cookies and similar technologies to support website functionality and improve user experience.
Cookies may help us:
- Remember shopping cart contents.
- Maintain login sessions.
- Save website preferences.
- Support checkout functionality.
- Understand website traffic and usage.
- Improve website performance.
We may use analytics and tracking technologies to understand how visitors interact with our website and to evaluate marketing performance.
Depending on the technologies used, certain information may be collected by third-party service providers.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect some website features, including the shopping cart and checkout.
Meta Pixel and Advertising Analytics
Our website uses Meta Pixel (Facebook Pixel) to help us understand website activity, measure advertising performance, and improve the relevance of our marketing campaigns. Depending on its configuration, Meta Pixel may collect or process information about visitors’ interactions with our website, such as pages viewed and shopping-related activities.
Information processed through Meta Pixel may be handled by Meta in accordance with its applicable privacy policies. You can learn more about Meta’s privacy practices at https://www.facebook.com/privacy/policy/.
Sylmart does not provide customer databases to third-party marketing agencies for their independent promotional activities.
6. Marketing and Promotional Communications
Sylmart may occasionally share information about:
- Special offers
- Product updates
- New arrivals
- Promotional campaigns
We generally communicate with customers through channels they have previously used to contact us, where appropriate.
We aim to keep promotional communication relevant and respectful.
If you do not wish to receive promotional messages, you may request that we stop by replying to the message or contacting us directly.
We will respect such requests, subject to communications necessary for order processing or customer service.
7. Sharing Your Information
Sylmart values customer privacy and does not sell, rent, or provide customers’ personal information to third-party marketing agencies for their independent promotional activities.
We share personal information only when reasonably necessary to operate our services, including:
- Delivering orders through our own delivery personnel or trusted logistics partners.
- Operating, maintaining, and securing our website.
- Processing website analytics and improving our services.
- Complying with applicable legal requirements.
Delivery partners receive only the information reasonably necessary to fulfill customer orders.
Some website technology providers may process technical information according to their services and applicable privacy practices.
We do not authorize delivery partners to use customer contact information for unrelated marketing activities.
8. Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.
These measures may include website security controls, restricted administrative access, and technical safeguards.
However, no internet-based system can guarantee absolute security.
We encourage customers to protect their account credentials and avoid sharing passwords with others.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Process and maintain order records.
- Provide customer support.
- Maintain customer accounts.
- Resolve disputes.
- Meet applicable legal, accounting, and administrative requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete or anonymize it where appropriate and technically feasible.
10. Your Privacy Rights
You may contact Sylmart to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Update your contact details.
- Opt out of promotional communications.
Certain information may need to be retained for legitimate business, security, or legal purposes.
We will review requests in accordance with applicable laws and operational requirements.
11. Third-Party Links and Services
Our website may contain links to third-party websites, including social media platforms.
These websites operate independently and may have their own privacy policies.
Sylmart is not responsible for the privacy practices of external websites.
We recommend reviewing their policies before providing personal information.
12. Children’s Privacy
Sylmart’s website is intended for general online shopping and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children without appropriate authorization.
If you believe a child has provided personal information inappropriately, please contact us.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technologies, business operations, or applicable requirements.
The latest version will be published on this page with an updated revision date.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Sylmart
Office Address: House #37, Road #13, Block B, Shahjalal Uposhohor, Sylhet, Bangladesh.
Email: [email protected]
Phone: +8801701812567
Website: https://sylmartbd.com
